Since software purchased from Anjal.Net are non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the nature of the product we supply.
Therefore, we do honor requests for refunds under the following circumstances:
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to email@example.com via email within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
Download and installation issues: it may happen so that you are having problems while downloading the product or completing the installation. Claims regarding such issues must be submitted to firstname.lastname@example.org via email. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download and installation issue” reason. Failure to receive assistance for downloading or installing within 3 days may result in a refund decline;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements.
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Free versions of our products are available for use and evaluation purpose at our ‘Muthal Edition’ section.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software other than those which are covered in the user guide that is provided with the product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Phone: +65 3159 5513 (Singapore) +60 12 304 3065 (Malaysia)
Please give it 24 hours for our Support Team to get back to you on the problem.